Class C - Custom

Industry Solution Partner (ISP-C) Partners (Class C Integrations)

ISP-C Partners integrate with netFORUM via either a custom interface or via xWeb. These integrations vary greatly.

In many cases they are developed in co-operation with Abila, the ISP, and our mutual customer. These are essentially custom integrations done specifically to a customer’s requirements.

In other cases, our mutual customer will work directly with the ISP to develop a xWeb integration with minimal Abila involvement. Note: Any xWeb integration will require the customer to obtain a valid xWeb license from Abila.

Abila would typically charge our customer or partner on a T&M basis to do these integrations. (They are generally not fixed price.) Depending upon the agreed upon design, these integrations may utilize xWeb or custom C# code. There is no guarantee offered to cover new releases by the ISP and any changes required to accommodate ISP software changes are billable on a T&M basis.

Should a second customer request a class C integration that has been done previously, this new implementation will also be done on a T&M basis. While Abila uses lessons learned during the previous integration and it would be generally expected that the hours could be according reduced, the implementation is also treated as a custom implementation for this particular customer.